Shipping & Return

Last updated on Nov 15th, 2023

Thank you for choosing Frenzee Apparel. We are committed to ensuring your satisfaction with our products. Please review our return policy below:

1. Dispatch and Delivery:
– Our products are typically dispatched within 2-3 business days.
– Delivery times range from 2-5 business days, depending on your location.

2. Return Window:
– We offer a 3-day return window from the date of delivery.

3. Eligibility:
– To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.

4. Exchange Policy:
– Currently, we do not offer exchanges. However, we are actively working on introducing an exchange policy in the future.

5. Refund Process:
– Customers can initiate a refund through their Frenzee Apparel account in the “Orders” section.(Don’t forget to attach images of product while initiating refund)

6. Shipping and Service Costs:
– The cost of shipping and services for returns will be handled by Frenzee Apparel. We are dedicated to making the return process as convenient as possible for our customers.

7. Refund Timeframe:
– Once the returned item is received and inspected, we will process the refund within a reasonable timeframe. 

-For Returns of Prepaid Orders –The full amount is refunded into your initial payment mode (bank account, credit card, etc.)(Please allow a few business days for the refund to reflect in your orignal mode of payment)

-For Return of Cash on Delivery Orders –The amount is refunded as Store credit in your account which can be used for future orders.

8. Further Inquiries:
– For any additional inquiries regarding returns or refunds, please contact us at RS@frenzeeapparel.com. Our customer support team will be happy to assist you.

Note: We appreciate your understanding regarding our current exchange policy and look forward to providing you with this option in the future. Thank you for being a valued customer of Frenzee Apparel.

This return policy is effective as of  Nov 15th, 2023 and is subject to change without prior notice. Please check our website for the most up-to-date information